Privacy Policy – Thuto
Last updated: May 19, 2025
Thuto Lanla (Pvt) Ltd is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information across our website and mobile applications for customers, vendors, riders, and administrators.
We may collect the following types of information:
Personal Information: Name, email, phone number, address, and payment details.
Account Data: Role (customer, vendor, rider), order history, login credentials.
Device & Technical Data: IP address, device type, OS, crash logs, app version.
Location Data: Used for real-time tracking of deliveries (with your permission).
Usage Data: App interaction, reviews, ratings, and support queries.
To create and manage your Thuto account
To process orders, deliveries, and payments
To provide customer support and notifications
To improve services, troubleshoot issues, and analyze trends
To ensure legal compliance and fraud prevention
We may share your information with:
Vendors and riders to complete your order or delivery
Payment service providers (Stripe, Visa, PayPal, etc.)
Third-party services for analytics, hosting, and technical support
Authorities if required by law or legal process
We do not sell your personal data.
We implement technical and organizational measures to protect your data. However, no system can be guaranteed 100% secure.
We may use cookies or similar technologies for analytics and user experience enhancement. You can control cookie settings via your browser.
We retain your data for as long as necessary to provide services or as required by law. You can request deletion of your account and data at any time.
You have the right to:
Access your data
Correct or delete your data
Withdraw consent for optional features (e.g., GPS tracking)
Request a copy of your data
To exercise these rights, contact us at: [email protected]
Thuto does not knowingly collect data from children under 13. If such data is collected inadvertently, it will be deleted promptly.
Your data may be processed in countries outside Sri Lanka. We ensure proper protections are in place as per applicable data protection laws.
We may update this Privacy Policy from time to time. We will notify you of any significant changes via our app or website.
If you have any questions or concerns about this Privacy Policy, please contact:
Thuto Lanla (Pvt) Ltd
Email: [email protected]
Phone: +94 XX XXX XXXX
Website: www.thuto.lk
